FAQ - KOTLYARS.COM
FAQ

Answer:

Registration on site is free of charge. All users can freely register on the trading platform and use free tools for sellers and buyers if they comply with the minimum requirements of the site.

Some services and trade tools on the site are paid.

Answer:

The only restriction for registration on the trading platform is associated with the age limit of users - 18+.Goods or products for children or minors are not sold on the site. We sell goods for purchase from adults. If you are under 18 years of age you can use website only with the participation of one of your parents or guardian.

Answer:

You must fill in the login and password for further logging in, fill in the personal data fields (name, surname, email, country, physical or legal address, telephone number) and agree to the terms and the offer to register in portal.

Answer:

Your registration data (except login and password) from the site administration can be used as a user ID for sending notifications and other promotional materials.

Answer:

Your registration data (except login and password) are automatically provided to sellers and buyers in the online store, for making deals, are placed in the company directory for business contacts as a representative of your company, are sent to sellers or buyers in auctions if you participate in lots.

Answer:

First of all the provision of inaccurate personal data will prevent potential partners from contacting you for the purchase of your goods or for other business relationships which will naturally affect your business image.

When checking and identifying such cases the administration of the site, according to the terms of use, can block your account without returning money paid for the service.

Any user in turn can contact the site administration to prevent such cases.

Answer:

In the online store you can place for sale only those goods that coincide with the sections of the online store by commodity gruops. At the same time you do not have the right to place goods in the online store that belong to others without the written consent of the current owner of the goods.

Answer:

As part of the free tariff plan, any registered seller has the righ to place up to 20 items at a time in the online store. You can purchase paid packages, according to the current price list too place more goods and get more profitable positions in the listing of goods.

Answer:

Goods from the online store can be purchased by making an order from the shopping cart system. To do this the buyer must register in the system and fill in the current contact information. The seller receives your order in your account and by e-mail notification.

The rest of the relationships within the procedure of purchase and sale of goods are regulated by the parties themselves, without interference, participation or any responsibility of the site's administration.

Answer:

To promote your business and increase sales, first of all you need to give complete information to your customers about the goods - description, actual and high-quality photos, description of the procedure of purchase and sale, information about methods and terms of delivery. For high trust, you can create a page of your company in the Catalog, add a description of the company, post photos and videos, add additional information blocks inside your page.

To attract potential buyers on the company page and in the goods pages there are social networking tools with which you can share your product in different social networks and attract more visitors.

Answer:

Marketplace of elite goods «Kotlyar's Auction» has a high interest in preventing any violations and we will respond promptly to the notification by taking appropriate measures which may include the removal of information or products from the site but not be limited to this.

If you notice that there is a product on the marketplace that is fake, unreal, or has met a seller who violates your rights or the rights of a third party you can contact the administration by sending your comments and a link to the disputed product or the name of the seller.

Answer:

Delivery of goods to other countries can be arranged through our partners who are specialized in the logistics of precious metals, stones and other goods. You can also find your own delivery channels by posting information on the product page in the Transaction Procedure section or agreeing on a delivery with a potential buyer.

Answer:

A deal started in an online store can be closed only through direct negotiations. The Kotlyar's Auction marketplace was created specifically to help sellers and buyers find each other.

Answer:

Creating a company page allows potential customers to learn more about your activities, therefore, trust and apply to you. Own page on the trading floor is indexed by search engines which helps to get traffic to interested visitors and search engines.

Answer:

By creating a corporate page of your company on our site you can fill out all the contact details of the company (special attention should be given to the e-mail address to which letters from the site come), appoint a responsible person, add description, documents and price lists, create sliders and galleries, add additional information sections with one click.

Answer:

Placement of these companies in the Catalog is free of charge! For all legal entities the creation of a company corporate page with all the additional tools is available in your account.

Answer:

In the company directory information can be added in strict accordance with the sections and filters of the catalog. If the activities of your company do not match our list the company will be deleted.

Answer:

If you are a natural person and your activities are in the sphere of our catalog groups, you can post your data and open the page in the Experts section.