Kotlyars is an Israel-based online marketplace and auction platform for buying, selling, and bidding on items such as jewelry, gemstones, diamonds, fine art, luxury objects, collectibles, and other rare or unique goods.

By using our website, creating an account, contacting us, submitting items for sale or appraisal, placing bids, or purchasing products, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide directly to us, including:

• full name;
• email address;
• phone number;
• billing and shipping address;
• account login details;
• information submitted through contact forms;
• information related to purchases, bids, auction participation, or sale submissions;
• item descriptions, photographs, documents, certificates, and valuation requests;
• correspondence with our team;
• payment-related information, where applicable.

We may also collect technical and usage information automatically, including:

• IP address;
• browser type and device information;
• pages visited on the website;
• date and time of visits;
• referral source;
• cookies and similar tracking technologies.

2. How We Use Your Information

We use personal information for the following purposes:

• to operate and manage our online store and auction platform;
• to create and manage user accounts;
• to process purchases, bids, auction participation, and sale submissions;
• to provide customer support;
• to communicate with users regarding orders, auctions, listings, valuations, or inquiries;
• to arrange appraisals, item reviews, and collection-related services;
• to improve our website, services, and user experience;
• to send service-related notices and, where permitted, marketing communications;
• to prevent fraud, unauthorized activity, and misuse of the platform;
• to comply with legal, regulatory, tax, accounting, and security obligations.

3. Auctions, Bidding, and Marketplace Activity

When you participate in auctions, place bids, purchase items, submit items for sale, or communicate with us regarding listings, we may process the information required to manage these activities.

This may include your contact details, transaction details, bidding activity, item information, payment status, delivery details, and related communications.

Certain information may be shared with relevant parties where necessary to complete a transaction, arrange delivery, verify ownership, process payment, resolve disputes, or comply with applicable law.

4. Payments

Payments may be processed by third-party payment providers. We do not intentionally store full payment card details on our website unless expressly stated and technically required.

Payment providers may collect and process your payment information according to their own privacy policies and security standards.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• ensure the website functions correctly;
• remember user preferences;
• support shopping cart and account functionality;
• analyze website traffic;
• improve performance;
• support security and fraud prevention;
• provide relevant content or advertising, where applicable.

You can control or disable cookies through your browser settings. However, some website features may not function properly without cookies.

6. Sharing of Information

We may share personal information with:

• payment service providers;
• delivery and logistics providers;
• IT, hosting, security, and website service providers;
• professional advisers, including lawyers, accountants, and auditors;
• business partners where required for auctions, valuations, sales, or acquisitions;
• government authorities, regulators, courts, or law enforcement bodies where required by law;
• other parties where necessary to protect our rights, property, users, or business operations.

We do not sell personal information to third parties.

7. International Data Transfers

Because our services are available online, personal information may be transferred to, stored, or processed in countries outside your country of residence.

Where required, we take reasonable steps to ensure that personal information is protected in accordance with applicable privacy and data protection laws.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the website.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• provide our services;
• manage accounts and transactions;
• maintain auction and sales records;
• comply with legal, tax, accounting, and regulatory obligations;
• resolve disputes;
• prevent fraud and enforce our terms.

When personal information is no longer required, we will delete it or anonymize it where appropriate.

10. Your Rights

Subject to applicable law, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of certain personal information;
• object to or restrict certain processing activities;
• withdraw consent where processing is based on consent;
• request information about how your personal data is used.

To exercise your rights, please contact us at info@kotlyars.com. We may need to verify your identity before responding to a request.

11. Marketing Communications

If you choose to receive marketing communications from us, we may send you updates about auctions, new listings, special collections, services, or platform news.

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions in the email or by contacting us directly.

Service-related communications, such as order confirmations, auction updates, account notices, or legal notices, may still be sent where necessary.

12. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend that you review the privacy policies of any third-party websites you visit.

13. Children's Privacy

Our services are intended for users who are legally able to enter into transactions and participate in online commerce or auctions. We do not knowingly collect personal information from children without appropriate legal consent.

If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to review and delete such information where required.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Your continued use of the website after changes are posted means that you accept the updated Privacy Policy.

15. Contact Us

For questions about this Privacy Policy or how we process personal information, please contact us: